Payments
We accept Paypal and credit cards for payment. If you would like to pay in installments, please send us an email at [email protected]. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Shipping Policy
We only ship to the 48 continental United States. Please provide your ZIP Code when requesting a quote.
Taxes
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where ricardosguitars holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
Warranty and Return Policy
If you get your guitar and it is damaged while shipping you have to tell us right away so we can fill a claim with the mail carrier. If you don’t love your guitar or it is defective in any way you can return it for a full refund within the first 15 days of arrival. A 15% Restock Fee is applied to returns with visible marks of heavy use or scratches. Warranty on Pickups and hardware: we can replace them if proven defective. We offer 1 year of warranty for the construction of the instrument. If a part of the construction fails or it is defective, the guitar can be sent back for repair (does not include damages caused by the client or other person's negligence, or issues caused for regular use of the instrument like scratches, hits, weather or environment effects where the person lives, worn out frets, stains on the fretboard or body, etc.) All instruments are inspected to make sure they qualify for this warranty.
Cancellation Fee
If you have to cancel your order and get a refund, a 7.5% fee will be charged to your amount deposited. However, this does not include orders that exceed our construction time frame. If we take more than 7 months to build your instrument there is no fee.